Shipping & Delivery
At auspaksecurity.com.au, we prioritise fast and reliable delivery across
Australia. Whether you’re ordering for home or business, you can expect
professional service, tracked shipments, and timely fulfilment—every time.
All delivery timeframes provided are estimates only and are not guaranteed.
While we make every reasonable effort to meet these timeframes, delays may
occur due to factors beyond our control.
✔ FREE Shipping Australia-Wide
on Orders Over $150
Enjoy free express shipping on all orders over $150. For orders under $150,
a flat rate of $25.00 applies. We proudly offer nationwide delivery using
trusted courier partners for your peace of mind.
We reserve the right to modify shipping rates and promotions at any time
without prior notice.
✔ Same-Day Dispatch for Fast
Delivery
Place your order before 10:00am (Melbourne time) on any business day, and we
will make reasonable efforts to dispatch it the same day, subject to stock
availability and order verification requirements.
We receive new stock into our warehouse every second day and aim to ship the
latest available inventory. Most orders are delivered within 1–3 business days
via the Express Post network, covering Australian capital cities and major
metropolitan areas. Deliveries to regional locations typically take 2–5
business days.
These delivery timeframes are indicative only and may vary due to courier
delays, weather conditions, supply chain disruptions, or other unforeseen
circumstances. We accept no liability for delays once an order has been
dispatched.
For urgent orders, please contact our customer care team prior to placing
your order to confirm availability and delivery options.
✔ Reliable Couriers You Can
Trust
Orders are processed Monday to Friday (excluding public holidays) and
shipped within 24 hours. Tracking numbers are emailed to you by 11pm on the day
your order ships. You can monitor your delivery through:
• StarTrack
• Couriers Please
• Toll Priority
• TNT
We reserve the right to select the shipping carrier at our sole discretion.
✔ Order Processing &
Tracking
Orders are processed Monday to Friday (excluding public holidays) and are
typically dispatched within 24 hours.
Tracking numbers are provided via email by 11:00pm on the day of dispatch.
It is your responsibility to monitor tracking updates and ensure availability
to receive the delivery.
Once goods have been dispatched, responsibility for delivery is transferred
to the nominated courier service.
✔ Risk, Title, and Delivery
Risk of loss or damage to goods passes to you upon delivery to the nominated
address or upon collection by the courier, whichever occurs first.
Title to the goods transfers to you only upon receipt of full payment.
✔ Missed a Delivery
If you are not present at the time of delivery, the courier may leave the
parcel in a location deemed safe or leave a calling card for collection.
We are not responsible for any loss, theft, or damage to goods once delivery
has been completed, including where items are left unattended at the delivery
address.
✔ Incorrect Address &
Redelivery
You are responsible for providing accurate delivery details at the time of
purchase.
We are not liable for delays, losses, or additional costs arising from
incorrect or incomplete address information. Any redelivery or redirection fees
charged by the courier may be passed on to you.
✔ Delivery Issues and Claims
If your order has not arrived within 4 business days, please contact us with
your full name and order number. We will initiate an inquiry with the courier
on your behalf.
Any claims for lost or damaged goods must be reported within a reasonable
timeframe. We reserve the right to require supporting evidence, including
photographs and documentation, before processing any claim.
✔ Force Majeure (Shipping
Delays)
We are not liable for any delay or failure to deliver goods due to events
beyond our reasonable control, including but not limited to natural disasters,
industrial disputes, transport disruptions, pandemics, or government actions.
✔ Need Help?
If you have not received your order within 4 business days, please contact
us with your full name and order number, and we will follow up promptly.
Please also check your email spam or junk folder for shipping notifications
or attempted delivery messages.
Trade Discounts Available
Looking for additional savings? Register for a Trade Account and, once
approved, you will gain access to exclusive discounts across a wide range of
products.
This is our way of supporting installers, resellers, and industry
professionals with better pricing and priority service.